Privacy Policy

Fahari Yoghurt & Dairies is responsible for determining the purposes and means of processing personal information collected through this marketing website, subject to the applicable data-protection laws and regulations.

For privacy questions, requests or concerns relating to information submitted through this website, you may contact us at:

Depending on how you interact with the website, we may collect information such as:

• Your name or other identifying information that you choose to provide.
• Your email address.
• Your telephone or mobile number where you choose to provide it.
• The subject, category and contents of an enquiry, feedback message or other communication you send to us.
• Information you provide when enquiring about products, distribution, partnerships, careers, media or other matters.
• Information necessary to respond to or administer your request.
• Technical information generated when you use the website, where applicable, such as browser type, device information, approximate location, IP address and website interaction information.
• Cookie and similar technology information where such technologies are enabled and used on the website.

We aim to collect only information that is adequate, relevant and reasonably necessary for the purpose for which it is processed.

We may collect personal information directly from you when you:

• Submit the contact form.
• Send us an email.
• Contact us about our products or services.
• Submit a partnership, distribution, media or other business enquiry.
• Submit information relating to a career opportunity.
• Interact with features of the website that request information.

We may also collect limited technical information automatically when you visit or interact with the website, depending on the analytics, security, hosting and cookie technologies enabled on the live website.

We may process personal information for purposes including:

• Responding to enquiries and requests submitted through the website.
• Providing customer support and responding to product questions or feedback.
• Handling partnership, distribution, supplier, media and community enquiries.
• Responding to career-related enquiries and applications where applicable.
• Operating, maintain­ing and improving the website.
• Protecting the website against fraud, abuse, security threats and other unlawful activity.
• Understanding website usage and improving the visitor experience where analytics or similar technologies are used.
• Complying with applicable legal, regulatory and contractual obligations.
• Establishing, exercising or defending legal claims where necessary.

We will not use personal information for a new purpose that is incompatible with the purpose for which it was collected unless permitted or required by applicable law or otherwise appropriately authorised.

We process personal information only where there is a lawful basis for doing so under applicable Kenyan data-protection law.

Depending on the particular processing activity, the lawful basis may include:

• Your consent, where consent is required or relied upon.
• Taking steps at your request or performing a contract.
• Compliance with a legal obligation.
• Our legitimate interests, where applicable and where those interests are not overridden by your rights and freedoms.
• Other lawful grounds recognised under applicable law.

Where processing is based on consent, you may withdraw that consent where permitted by law. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

If you use our contact form, we may collect your name, email address, optional telephone number, enquiry category and message.

We use this information primarily to understand and respond to your enquiry and to provide the assistance you have requested.

You should avoid submitting passwords, payment-card information, health information, national identification numbers or other sensitive personal information through a general contact form unless we specifically request it through an appropriate secure process.

Information submitted through the website may be accessible to authorised Fahari personnel and authorised service providers where this is necessary to operate the website, deliver communications or respond to your request.

The website may use cookies or similar technologies that are necessary for the operation, security and functionality of the website.

Where optional analytics, advertising or other non-essential technologies are introduced, the website should provide appropriate information and controls where required by applicable law.

Cookie settings may also be affected by the browser or device you use. Disabling certain cookies may affect some website functionality.

We may use website analytics or similar technologies to understand how visitors use the website, identify technical issues and improve performance and user experience.

Any analytics service used on the live website should be configured and operated consistently with applicable data-protection requirements, including appropriate transparency and safeguards.

The website may provide an AI-assisted feature called Ask Fahari to help visitors find information about Fahari Yoghurt & Dairies.

If you use an AI-assisted feature, information contained in your interaction may be processed to generate a response and operate, secure and improve the feature, subject to the services and configuration used by Fahari.

You should not submit passwords, payment information, government identification numbers or sensitive personal information through Ask Fahari.

Where a third-party technology provider processes information on Fahari's behalf, that provider will be subject to appropriate contractual, technical and organisational safeguards as required by applicable law.

We do not sell your personal information.

We may share personal information where reasonably necessary with:

• Authorised Fahari personnel who need the information to perform their responsibilities.
• Technology, hosting, communications, security, analytics or other service providers that process information on our behalf.
• Professional advisers, auditors or other authorised parties where reasonably necessary.
• Courts, regulators, law-enforcement bodies or other public authorities where disclosure is required or permitted by law.
• Other parties where you have authorised or requested the disclosure.

Where third parties process personal information on our behalf, we will take appropriate steps to require them to handle that information consistently with applicable data-protection requirements and our instructions.

Some technology or service providers used to operate a modern website may process information in countries outside Kenya.

Where personal information is transferred outside Kenya, we will take the steps required by applicable Kenyan data-protection law, including using an applicable lawful transfer mechanism and appropriate safeguards where required.

Depending on the circumstances, safeguards may include an adequacy decision, appropriate contractual or other safeguards, or another lawful basis for the transfer.

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, or for as long as required or permitted by applicable law.

The appropriate retention period depends on the type of information, the reason it was collected, whether the relationship with you is ongoing, legal and regulatory requirements, and legitimate business or dispute-resolution needs.

When personal information is no longer required, it should be securely deleted, anonymised or otherwise disposed of in accordance with applicable retention and security procedures.

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss, destruction or other unlawful processing.

Depending on the nature of the information and processing, safeguards may include access controls, authentication, secure transmission, system monitoring, backups, appropriate supplier controls, security updates and organisational procedures.

No internet-based service can be guaranteed to be completely secure. You should therefore take reasonable care when deciding what information to submit online.

Subject to applicable law and any lawful limitations, you may have rights in relation to your personal information, including the right:

• To be informed about how your personal information is being processed.
• To request access to personal information held about you.
• To request correction of inaccurate, incomplete or misleading personal information.
• To object to certain processing of your personal information.
• To request deletion or erasure of personal information where the law permits or requires it.
• To request restriction of processing in circumstances provided by law.
• To request portability of personal information where the applicable legal requirements are met.
• To withdraw consent where processing is based on consent.
• To exercise any other rights available to you under applicable Kenyan data-protection law.

These rights are not absolute and may be subject to statutory conditions, exemptions or other lawful limitations.

To ask a privacy question or exercise an applicable data-protection right, contact us using the details below:

This website is intended for a general audience. We do not intentionally request unnecessary personal information from children through general website forms.

If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us so that we can review the matter and take appropriate action.

The website may contain links to third-party websites, platforms or services, including websites that provide information about products, events, retailers or other services.

Third-party websites operate under their own privacy policies and terms. Fahari Yoghurt & Dairies is not responsible for the privacy practices of websites that it does not control.

We will only use personal information for direct marketing where we have a lawful basis to do so and where any consent or other requirements applicable to the communication have been satisfied.

Where you have a right to withdraw consent or object to direct marketing, we will provide an appropriate way for you to do so.

We maintain procedures intended to identify, assess and respond to personal-data security incidents.

Where applicable law requires notification of a personal data breach to affected individuals or the Office of the Data Protection Commissioner, we will make the required notifications within the applicable legal requirements.

If you have concerns about how we have handled your personal information, we encourage you to contact us first using the privacy contact details in this policy so that we can investigate and respond appropriately.

If you believe your personal data or privacy rights have been infringed, you may lodge a complaint with the Office of the Data Protection Commissioner (ODPC) in Kenya in accordance with applicable law.

We may update this Privacy Policy from time to time to reflect changes in our website, services, processing activities, legal requirements or privacy practices.

When we make material changes, we will update this page and, where required, provide additional notice or obtain consent where appropriate.

We encourage you to review this page periodically so that you remain informed about how personal information is handled.

If you have any questions about this Privacy Policy, how Fahari Yoghurt & Dairies handles personal information, or how to exercise your rights, please contact us.